|
|
|
|
고미진 ( Ko Mi-Jin ) - 가톨릭대학교 서울성모병원 직업환경의학과
정혜선 ( Jung Hye-Sun ) - 가톨릭대학교 의과대학 예방의학교실
백은미 ( Beak Eun-Mi ) - 한양대학교병원 직업환경의학과
정명희 ( Jung Myung-Hee ) - 두원공과대학교 간호학과
|
|
Abstract
|
|
|
|
|
Purpose: This study identified the influence of hotel workers’ emotional labor and social support on their intentions to change jobs.
Methods: Study participants were 437 workers from seven hotels in Korea who consented to the survey. Among them, insufficient responses from 21 participants were excluded, as well as 107 responses from workers with workloads of under one hour of face to face work. Thus, 309 hotel workers were included in the final analysis. A multivariate regression analysis was used to identify factors influencing the hotel workers’ intention to change jobs.
Results: The intention to change jobs was high when external behavior was shown, and workers who received social support from a superior exhibited low intention of changing jobs.
Conclusion: The study results show that the most influential variables of turnover intention are external behavior and the support of a superior. It is therefore important to educate managers on personnel management methods for reducing external behaviors so that the rate of job changes by hotel workers can be reduced. It is also necessary to prepare and manage measures for strengthening the support system by workplace superiors.
|
|
|
KeyWords
|
|
Hotel workers, Emotional labor, Social support, Turnover intention
|
|
|
원문 및 링크아웃 정보
|
|
|
|
|
등재저널 정보
|
|
|
|
|
|
|